Dear Customer, 

Please see details below on the repair status on EAC & C2C Network:
Please kindly take note: Ongoing/Pending/Update items in RED; Items unchanged from previous update in BLUE.

            EAC 1 Segment D Cable Fault

 

 

Fault Type:  

Cable Cut approximately 940 Km from Hong Kong CLS.

 

HD/PA Ticket:  

347099

 

Current Status:

Initial Splice and start spare cable payout to CB#1

 

Cable Ship:  

CS Durable

 

Cause:

Seismic Activity / Turbidity Slide

 

Comments:

HD#2 HKG end recovered. Initial Splice in progress

 

Estimated/Actual Traffic Switched:        20th Mar 1840hrs HKT

(N.B. “Estimated traffic Switched:” is stated for Protected SDH Traffic ONLY which has not already been affected by a Full Cable Fault. Unprotected and 10G wave service’s are not expected to experience an outage (Unless the fault is already a “Full Cable Fault”) until the “Cutting Cable” Activity.

 

Estimated Traffic Returned:                     4th Apr 18:00hrs HKT

(N.B. “Estimated traffic Return:” is stated for Protected SDH Traffic ONLY. Unprotected and 10G wave service’s may experience hits and random up & down periods from “Final Splice” onwards till the “Repair completion”. However, the services are considered stable and safe to use from the “Estimated traffic Return:” Date/Time onwards).

 

Est./Act Date

Step 

Activity

Status

29th Mar

Step 01

Transit to Cable Ground

Completed

29th Mar

Step 02

Arrive at the Cable Ground

Completed

30th Mar

Step 03

Preparation & Route Survey

Completed

31st Mar

Step 04

Cable Recovery

Completed

1st   Apr

Step 05

Splice Work (Initial & Final)

Ongoing

4th  Apr

Step 06

Repair Completion

Pending

 


 

    EAC 1 Segment C 2nd Cable Fault

 

 

Fault Type:  

Cable Cut approximately 1210 Km from Hong Kong CLS.

 

HD/PA Ticket:  

347123

 

Current Status:

Pending Seg D repair Completion

 

Cable Ship:  

CS Durable

 

Cause:

Seismic Activity / Turbidity Slide

 

Comments:

Pending Seg D repair Completion

                                         

Estimated/Actual Traffic Switched:        20th Mar 1934hrs HKT

(N.B. “Estimated traffic Switched:” is stated for Protected SDH Traffic ONLY which has not already been affected by a Full Cable Fault. Unprotected and 10G wave service’s are not expected to experience an outage (Unless the fault is already a “Full Cable Fault”) until the “Cutting Cable” Activity.

 

Estimated Traffic Returned:                     16th Apr 18:00hrs HKT

(N.B. “Estimated traffic Return:” is stated for Protected SDH Traffic ONLY. Unprotected and 10G wave service’s may experience hits and random up & down periods from “Final Splice” onwards till the “Repair completion”. However, the services are considered stable and safe to use from the “Estimated traffic Return:” Date/Time onwards).

 

Est./Act Date

Step 

Activity

Status

5th    Apr

Step 01

Transit to Cable Ground

Pending

6th    Apr

Step 02

Arrive at the Cable Ground

Pending

6th    Apr

Step 03

Preparation & Route Survey

Pending

6th    Apr

Step 04

Cable Recovery

Pending

11th Apr

Step 05

Splice Work (Initial & Final)

Pending

16th Apr

Step 06

Repair Completion

Pending


Pacnet will keep you posted on the repair progress. Please do not hesitate to contact Pacnet Planned Activity Group at pscpateam@pacnet.com if you have any questions or concerns about this notification. Your cooperation is greatly appreciated.

Regards

Jess Liew
Enterprise Support Executive
Pacnet Customer Service
pscpateam@pacnet.com    
International Dialing Number (IDD):+65 6419 2001

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0800-917



Friday, April 1, 2011

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